Shipping Policy

Shipping Policy
Effective Date: June 14, 2025

1. Introduction

At Silver Summit Ventures, LLC DBA The Outdoor Explorers ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://theoutdoorexplorers.com.

2. Shipping Destinations

Countries We Ship To:
United States
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

  • Standard Shipping: Free on all orders over $50

  • Flat Rate Shipping: $5 for orders under $50

International Shipping:
(Currently unavailable. We are working on expanding to international destinations soon.)

Customs and Duties:
International orders (once available) may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.

  • Weekend and Holiday Orders: Orders placed on weekends or holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 1–2 business days

Delivery times are estimates and may vary due to weather, customs, or carrier delays.

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with trusted carriers to ensure your order arrives safely.

  • Domestic Carriers: USPS, UPS, FedEx

  • Shipment Tracking: All orders include tracking, provided via email once your order ships.

  • Insurance: All shipments are insured against loss or damage.

7. Order Tracking

Once shipped, you'll receive an email with:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

Track your order anytime at https://theoutdoorexplorers.com/track-order or via the carrier’s website.

Need help? Contact us at support@theoutdoorexplorers.com or call 1-855-498-0260.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Contact us if your order hasn't arrived beyond the estimated delivery time.

  • If marked as delivered but not received:

    • Double-check your shipping address.

    • Ask neighbors or building staff.

    • Then contact us for assistance.

8.2 Damaged Packages

9. Missing Items

If any items are missing:

  • Contact us within 7 days of receiving your package.

  • Provide your order number and details.

  • We'll resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

  • Returns accepted within 30 days of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • Return shipping is the customer’s responsibility, unless the item is defective or incorrect.

  • Refunds issued to the original payment method within 14 days of receiving the return.

Full details available in our Return & Refund Policy.

11. Incorrect Address

  • Please double-check your shipping information at checkout.

  • If a package is returned due to an incorrect address, we’ll reach out to arrange reshipment. Additional shipping charges may apply.

12. International Customs and Duties (future use)

  • Customs clearance can cause delays beyond original estimates.

  • Duties and taxes are not included in the item or shipping price and are the buyer’s responsibility.

13. Contact Information

Have questions? Reach out to us:

Customer service hours: Monday–Friday, 9:00 AM to 5:00 PM EST.

14. Changes to This Shipping Policy

We may update this Shipping Policy at any time. Any changes will be posted on this page and take effect immediately. We encourage you to review it periodically.

Thank you for shopping with The Outdoor Explorers!
We're honored to be a part of your next adventure. 🏕️